Please Read These Terms Carefully Before Using neo138 Services
Last Updated: January 2026
Important Notice: By creating an account and using neo138 services, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions. If you do not agree with any part of these terms, you must not use our platform.
For the purposes of these Terms & Conditions, the following definitions apply:
These Terms & Conditions constitute a legally binding agreement between you and neo138. By registering an account, depositing funds, placing bets, or otherwise using our services, you confirm your acceptance of these terms in their entirety. We reserve the right to modify these terms at any time, with changes becoming effective immediately upon posting to the website. Continued use of neo138 services after modifications constitutes acceptance of the revised terms. It is your responsibility to review these terms periodically.
If any provision of these terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect. These terms supersede all prior agreements, understandings, and communications between you and neo138 regarding their subject matter.
To create an account and use neo138 services, you must meet all of the following eligibility criteria:
You must be at least twenty-one (21) years of age. neo138 operates under strict age verification policies to prevent underage gambling. By registering an account, you confirm that you are of legal age. We reserve the right to request proof of age at any time, and failure to provide satisfactory documentation will result in account suspension and forfeiture of funds.
Age Verification: All Users must be 21 years or older. Providing false information about your age is a serious violation that will result in immediate account closure, confiscation of funds, and potential legal action.
neo138 services are available to residents of Indonesia. You must be physically located within Indonesian territory when accessing our services. We employ geolocation technology to verify your location. Attempting to circumvent geographic restrictions through VPNs, proxies, or other means is strictly prohibited and will result in account termination.
You must have the legal capacity to enter into binding contracts under applicable law. You must not be legally prohibited from gambling due to court orders, self-exclusion programs, or other legal restrictions. You represent and warrant that your use of neo138 services does not violate any laws or regulations applicable to you.
Each person is permitted only one (1) account on neo138. Creating multiple accounts, using another person's account, or allowing others to use your account is strictly prohibited. We employ sophisticated detection systems to identify duplicate accounts, and violators will have all accounts permanently closed with funds confiscated.
To register an account, you must provide accurate, complete, and current information including your full legal name, date of birth, residential address, email address, and mobile phone number. All information must match your official identification documents. Providing false, misleading, or incomplete information is grounds for immediate account termination.
neo138 conducts Know Your Customer (KYC) verification to comply with regulatory requirements and prevent fraud, money laundering, and underage gambling. You must provide government-issued identification (Indonesian KTP or passport), proof of address, and potentially additional documentation upon request. Withdrawals may be delayed or refused until satisfactory verification is completed. We reserve the right to request updated documentation at any time.
You are solely responsible for maintaining the confidentiality of your username and password. You must not share your login credentials with any third party. You agree to notify neo138 immediately of any unauthorized access or security breach. neo138 is not liable for any losses resulting from unauthorized account access due to your failure to protect your credentials, unless such access resulted from our negligence.
We reserve the right to suspend, restrict, or terminate your account at any time for any reason, including but not limited to: violation of these terms, suspected fraudulent activity, multiple accounts, bonus abuse, collusion, use of prohibited software or betting patterns, failure to complete verification, or any conduct we deem harmful to neo138 or other users. Upon termination, you will forfeit any pending bets, bonuses, and promotional funds. Withdrawal of legitimate deposited funds and winnings from completed bets may be permitted at our discretion following investigation.
neo138 accepts deposits via Indonesian bank transfers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja). All deposits are in Indonesian Rupiah (IDR). Minimum deposit amounts vary by payment method and are displayed at the time of transaction. Deposits are typically credited instantly, though processing times may vary depending on your payment provider.
You may only deposit funds from payment accounts registered in your own name. Third-party deposits are prohibited and will be returned to the sender. Deposited funds may only be used for gaming on neo138. We do not function as a money transfer service, and patterns suggesting such use will result in account termination.
Withdrawal requests can be made once your account has been verified through KYC procedures. Withdrawals must be made to a bank account or e-wallet registered in your name matching your verified identity. We reserve the right to refuse withdrawals to third-party accounts or accounts that do not match your verified details.
Standard withdrawal processing time is fifteen to thirty (15-30) minutes during Indonesian banking hours (Monday through Friday, 08:00-16:00 WIB), though times may be extended during peak periods, holidays, or for large withdrawals requiring additional review. We reserve the right to request additional verification documentation before processing withdrawals.
Withdrawal limits may apply based on account verification level, payment method, and other factors. Minimum withdrawal amounts are specified in your account dashboard. neo138 does not charge withdrawal fees, though your payment provider may impose its own charges beyond our control.
neo138 maintains strict anti-money laundering (AML) policies. You must wager deposited funds at least one (1) time before requesting withdrawal. Suspicious patterns, large deposits followed by immediate withdrawal requests, or other activities suggesting money laundering will trigger investigation and potential account suspension. We cooperate fully with law enforcement authorities regarding suspected money laundering activities.
neo138 offers various bonuses and promotions including welcome bonuses, reload bonuses, cashback offers, and special event promotions. All bonuses are subject to specific terms and conditions including wagering requirements, time limits, game restrictions, and maximum bet limits. These specific terms are provided with each bonus offer and must be read carefully before accepting.
Bonus funds typically carry wagering requirements, meaning you must wager the bonus amount (and sometimes the deposit amount) a specified number of times before withdrawal is permitted. Wagering requirements vary by bonus type and are clearly stated in the promotion terms. Not all games contribute equally to wagering requirements - slot games typically contribute 100%, while table games may contribute less or not at all.
Abuse of bonuses or promotions is strictly prohibited and includes but is not limited to: creating multiple accounts to claim bonuses repeatedly, colluding with other players, using betting patterns designed solely to clear wagering requirements with minimal risk, exploiting software errors to gain unfair advantage, or any other conduct deemed to constitute bonus abuse. Violators will have all bonuses, winnings, and potentially deposits confiscated, and accounts will be permanently closed.
neo138 reserves the right to cancel, modify, or withdraw any bonus or promotion at any time without prior notice. We also reserve the right to exclude individual players from specific promotions at our discretion. If you believe a bonus has been incorrectly credited or removed, contact customer support within seven (7) days.
All players must conduct themselves fairly and honestly. Prohibited activities include but are not limited to: collusion with other players, use of bots or automated betting software, exploitation of software errors or vulnerabilities, insider information in sports betting, manipulation of results, and any form of cheating or fraudulent behavior. Violations will result in immediate account termination and confiscation of funds.
All bets are settled according to official results as determined by the relevant sports governing body or game provider. In cases where results are disputed or unavailable, neo138 reserves the right to void bets or delay settlement pending official confirmation. Obvious errors in odds or results will be corrected, and affected bets may be voided at our discretion.
When communicating with neo138 customer support or other players, you must be respectful and professional. Abusive language, harassment, threats, spam, or other inappropriate conduct will not be tolerated and may result in account suspension or termination.
neo138 is committed to promoting responsible gaming practices. We provide tools to help you maintain control over your gaming activity including deposit limits, loss limits, session time limits, reality check reminders, and self-exclusion options. These tools can be accessed through your account settings.
If you believe you may have a gambling problem, we strongly encourage you to use our self-exclusion feature or contact our customer support team for assistance. During self-exclusion periods, you will be unable to access your account or place bets. Self-exclusion periods range from twenty-four (24) hours to permanent closure.
For additional support and resources regarding problem gambling, please visit our dedicated Responsible Gaming page.
While we strive to provide uninterrupted service, neo138 does not guarantee that our platform will be available at all times. We are not liable for service interruptions, downtime, technical failures, or maintenance periods. In the event of technical issues affecting bet placement or settlement, we will make reasonable efforts to resolve the situation fairly, but we are not liable for lost profits or consequential damages.
neo138 services are provided "as is" without warranties of any kind, either express or implied. We do not warrant that the platform will be error-free, secure, or free from viruses or other harmful components. We do not guarantee the accuracy of odds, statistics, or other information displayed on our platform, and we are not liable for decisions you make based on such information.
To the maximum extent permitted by law, neo138 and its officers, directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services, including but not limited to loss of profits, loss of data, or business interruption. Our total liability for any claim arising from your use of neo138 services shall not exceed the amount you deposited in the twelve (12) months preceding the claim.
These Terms & Conditions are governed by and construed in accordance with international gaming regulations and the laws applicable to online gaming operations serving the Indonesian market. Any disputes arising from these terms or your use of neo138 services shall be subject to the exclusive jurisdiction of the competent courts in the platform's licensing jurisdiction.
If you have a complaint or dispute, you must first contact neo138 customer support through our official channels. We will make reasonable efforts to resolve disputes amicably within thirty (30) days. If a resolution cannot be reached, disputes may be escalated to our licensing authority's dispute resolution service. You agree to exhaust these internal and regulatory dispute resolution processes before pursuing any legal action.
If any provision of these Terms & Conditions is deemed invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, the provision shall be severed from these terms. The invalidity of any provision shall not affect the validity or enforceability of the remaining provisions.
If you have questions about these Terms & Conditions or need assistance with any aspect of neo138 services, please contact our customer support team:
Our customer support team is available around the clock to assist you in both Indonesian and English. For non-urgent inquiries, email responses are typically provided within twenty-four (24) hours.
Agreement Acknowledgment: By using neo138 services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions in their entirety. You further acknowledge that you meet all eligibility requirements and will use our services in accordance with these terms.
All neo138 users must be at least 21 years of age. Age verification is mandatory for account activation and withdrawals.
KYC verification using Indonesian KTP or passport is required to ensure security and enable fast withdrawals.
All deposits and withdrawals must be from accounts in your own name. Third-party payments are prohibited.
All bonuses carry specific wagering requirements and terms. Read promotion details carefully before accepting.
Use our deposit limits, session timers, and self-exclusion tools to maintain healthy gaming habits.
Contact our 24/7 customer support team if you have questions about these terms or need assistance.
Explore our comprehensive FAQ or learn about our privacy practices and responsible gaming commitment.
View FAQ Privacy Policy Responsible Gaming